Shipping Policy

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

We ship to PO Boxes via USPS. 

PROCESSING TIME 

All orders are shipped within 5-7 business days after processing (not including holidays or weekends). Due to the present Covid -19, orders may take a longer time.

 SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included at the link provided below for reference:

Please note that orders to US destinations may take 3-5 business days from the date that it is shipped out, not necessarily from the date that it is placed depending on the shipping method selected and final destination of the order. Please also note that due to Covid -19 orders may take a longer time. When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. 

SHIPPING FEES

If you refuse any shipments from rockinjamaica.com, you will be held responsible for the shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

DELIVERY CLAIMS

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

Rockin Jamaican Wears does not hold or accept responsibility for packages that have been reported as delivered by the carrier. Once the 30 day policy has passed, We do not issue refunds or credits for packages that the carrier confirms as being delivered. 

Rockin Jamaican Wears merchandise shipped will require a signature once delivered. Please visit your local post office if you missed your delivery to pick up your package.